Frequent Questions

Can you help with creating custom designs, logos, and artwork?

Our creative team loves designing custom signs that are uniquely you. We offer in-person branding consultations at our office or via phone. We’re available Monday through Friday from 8 A.M. to 5 P.M.. Please come prepared with any ideas you have, logos, contact information or verbiage you’d like displayed on your custom sign. Art time is billed at $75.00 per hour.

Contact us at Sales@TowersMarketing.com | 541.342.8665 to arrange a time and day to meet with our design team! We also specialize in photo editing to enhance your headshots or listing photos.

 

Where can I upload my files and photos?

Please upload your designs, fonts, and photos to the file upload on our product pages or send your files via email to Sales@TowersMarketing.com

 

Can I return or exchange an item?

Yes! If you experience a defect upon receiving your product, please notify our staff immediately by contacting us at Sales@TowersMarketing.com | 541.342.8665. We will accept return or exchange requests up to 15 days after your order has been received.

 

How do I store and clean my sign products?

Please store rigid material such as Corrugated Plastic signs and ACM (Aluminum Composite Metal) signs, as well as banners, positioned upright in a cool, dry space. Keep all products out of humid storage facilities and away from high-degree, direct heat.

Do not use any alcohol-based or bleach-based cleaners on printed sign products, as this quickly corrodes and removes the printed ink. Diluted soap and water work wonders to clean printed products! Our printed signs are UV cured under high-volume lamps.

If you experience any immediate peeling or corrosion upon receiving your products, notify our team immediately at Sales@TowersMarketing.com | 541.342.8665

 

How do I pay for my order?

We currently accept the following methods of payment: credit cards (Visa, MasterCard, American Express, and Discover) as well as checks or money orders. We also accept payment via phone – please have your payment information readily available upon calling. We charge a 3.5% credit card fee on all card transactions.

 

When will I be charged for my order?

You will not be charged until your order has been approved and completed. After the proof has been approved, you are welcome to pay in-person or via phone. If you’d like your order shipped, the additional shipment total will be calculated upon shipment preparation and will be charged at time of shipment.

 

When will I receive my proof and products?

Our customer service representative will contact you within 24 hours of order initiation. After your order has been confirmed, you will receive a proof from our Art Department within 24 to 48 hours via DocuSign email.

Once you have reviewed, signed, and approved the proof, your order will go into production and completed within 5 to 7 business days. Production timeline may vary depending on material shortages, order size, and current production volume. Our representative will reach out if an extended timeline is needed.

Shipping delivery times vary based on delivery location. You will receive a shipping tracking number via email once your order has been shipped. Please notify our team if your shipment address is a residential or commercial location. 

 

How will my order be shipped?

All orders ship from our production facility in Springfield, Oregon. We may also drop-ship frames and hardware from our vendors, if applicable.

We ship most orders via UPS. However, we also work with a variety of carriers to find the most economical shipping rates for your unique order needs. Please contact Sales@TowersMarketing.com | 541.342.8665 if you’d like to advise our team in an alternative or preferred shipping carrier.

 

How will shipping be calculated?

Shipment rates are determined on an order-to-order basis and calculated based on product factors such as package weight, length, width, height, and delivery location. Our team packages each shipment with care and determines appropriate packaging for items. Some order products may require more padding (such as fragile items) to ensure your items arrive secure, which may increase package size and weight. Please let us know if your delivery address is a residential or commercial location.

 

Can I receive a shipping estimate in advance?

In some cases, our Shipping Specialist can provide a generic shipping estimate, but in most cases, we will provide the final shipment total at the time of order completion.

 

I have an event this weekend. How quickly can I get my order?

We strive to fulfill all order requests and work with your timeline needs. If an order is requested to be completed outside of our 5 to 7 business day timeline, it will be subject to a rush fee, as well as our production capacity at the time of the request. Our rush fee is 30% of the total order with a $50.00 minimum fee. Please contact our Sales Department for more information and availability regarding your rush order needs.

 

I’m a local customer, would you be able to deliver to my location?

At this time we are unable to offer delivery services. We are currently working on getting a new delivery system set up for the future!